I had purchased Tom Jones tickets for the Masonic in San Francisco for September 26, 2017, which was postponed until May 29, 2018. Eight months of postponement is unreasonable!
This postponement won’t work for me due to the follow reasons: • My husband and I had planned to take my mother in law who is 86. She was well in September but is declining in health due to her age. • I cannot go in May due to the busy time of my work which doesn’t offer flexibility When I contacted customer service I was told that there are no refunds on tickets if the event is postponed. I did not see this under the terms and agreements of eight pages (see attached) in small fine print.
I don’t even remember checking the small box in agreement. The customer service is rude and flippant, definitely take the money and run shady outfit!
Product or Service Mentioned: Ticket Zoom Tom Jones Concert Ticket.
Reason of review: Poor customer service.
Monetary Loss: $449.
Preferred solution: Full refund.
I didn't like: Customer service and bogus terms and agreement.